Support

Something doesn’t work, a load looks wrong, your hangboard is missing, or you have an idea? Write to us: a person reads every email.

Write an email

Or copy the address: info@tsuyo.app

What to include

  • Your phone model and its iOS or Android version
  • The Tsuyo version (at the bottom of Profile, which opens from your picture in Today)
  • The workout and the hangboard, if it is about them
  • A screenshot, if it helps

Frequently asked questions

  1. Is Tsuyo free?

    Yes, to train: timer, workouts built by hand, basic protocols, calendar and history stay free forever. Tsuyo Pro, a subscription, adds AI workouts, multi-week programs, all protocols and advanced tests, and unlimited custom hangboards.

  2. My hangboard isn’t in the catalogue.

    During setup tap «My board isn’t here». Then, in Profile › My hangboards, photograph it (straight on, the whole board in the frame) and tap the holds, or draw it with rows, columns and holds on a grid.

  3. What do L and R mean?

    The holds to use light up on the drawing of the board: L is the left hand, R the right. If both hands go on the same hold, you see LR.

  4. How do I choose the load?

    Do a max hang test (Progress › New test). Tsuyo sets the loads of protocols and programs as a share of the max from your last test, and warns you when a load is high or a rest is short. Without a test it starts at body weight.

  5. My fingers hurt.

    Stop and don’t hang until it goes away. If it lasts more than a few days, or you felt a pop, see a physiotherapist or a doctor. That’s why Tsuyo asks how your fingers feel before building a workout with AI.

  6. Why do I have to be 18?

    Until 18, the growth plates in the fingers are still open: a hangboard and added weight can damage them. Climbing is great; to train your fingers, work with a coach.

  7. The timer doesn’t beep or speak.

    In Profile › Timer check that Sounds and Voice are on, and turn up the phone’s volume: «Try the sounds» and «Try the voice» play them straight away.

  8. Does it work offline?

    Yes: workouts, timer and history work without a connection and sync when it comes back. AI workouts and the subscription need a connection.

  9. How do I cancel Tsuyo Pro?

    Profile › Tsuyo Pro › Manage subscription opens the App Store or Google Play settings, where you cancel it. Pro stays active until the end of the period you have paid for. On a new phone, «Restore purchases» brings it back, with the same Apple or Google account.

  10. How do I export my data?

    Profile › Your data › Export my data: a JSON file with workouts, plan, history and tests. In Progress you can also export workouts and tests as CSV.

  11. How do I delete my account?

    Profile › Account › Delete account. We permanently delete your account and all your data: workouts, plan, history and tests. If you have Tsuyo Pro, cancel the subscription first: deleting the account doesn’t stop it.

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